Franchise Information
Steven Karcher joined Concerto Networks® in September 2007 as the first franchise owner in Lexington, Kentucky. He brings over 10 years of Information Technology (IT), entrepreneurial and leadership experience to his position with the company.
Prior to coming on board with Concerto Networks, Steve held many positions for large companies such as Siemens Business Services, IBM, and Sullivan University Systems. Most recently he was a Customer Engineer for IBM Global Services, one of the largest IT service providers in the world. He helped integrate IBM’s broad range of services, hardware, software and research to help meet the IT needs of a wide range of companies in eastern KY, including the Appalachian Mountains. Steve worked completely autonomously and managed an inventory of service equipment for IBM’s entire customer base in his territory.
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Franchise Owner:
Steven Karcher
Professional Biography
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Previous to this he was a Helpdesk Analyst for Siemens Business Services, one of the world's leading IT service providers, where he handled technical support for Toyota Motor Manufacturing North America. His team was responsible for over 11,000 desktops and laptop computers. In addition to his technical experience, he has been in the same business management situations as his small business customers and knows their pain in finding reliable support. Steve holds IBM certifications and is Lexmark printer certified.
Solutions Offered
Each Concerto Networks franchise owner is positioned to act as an outsourced Information Technology (IT) Director, offering services that include initial needs assessments, purchasing guidance, installation, and maintenance of complete office technology systems including business systems, wired and wireless communications and networking, computer hardware and software, and Internet and Web hosting solutions. Ask about our fixed rate Simple Office Support Plans, say 'GoodBye' to Hourly Rates!
Available Hours
Emergency Response Times Upon Request with Service Plans
Service Area Includes
Lexington, Frankfort, Georgetown and surrounding areas of Central Kentucky
Training and Certifications
Concerto Networks University™
IBM Certified
Lexmark Certified, optra monochrome laser printers
 Printer Friendly Version
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