View This Message in a Browser

What Your Customers Aren't Telling You

Sometimes in life, and in business, it's the things you don't hear from others that may be your biggest opportunity. A recent study sites the importance of your potential customer's online experience and how that experience affects your in-store sales and reputation. Shoppers remember brands that frustrate them online according to a study by Zoomerang.

Forty-one percent of online holiday gift shoppers said they were less likely to shop at a retailer's store if they have a frustrating shopping experience online, and 59% said a frustrating Internet experience negatively affects their opinion of the retailer or brand. In addition, 82% said that a frustrating shopping experience online makes it less likely they will return to the same web site.

What does this mean for your business? Well no matter if you are a retail store selling consumer goods or a business consultant promoting your professional services, your online presence DOES have an affect on your business. You just might not hear it from the people that came to your site and never returned after a frustrating experience. Or even worse, you don't have a web presence to drive them your way.

If you need assistance improving your online presence, let Concerto Networks help you find the answers. Contact us today!

Your Concerto Networks representative can help you bring your business online with Simple Office Web Hosting and Domains, or simply click on the image below to begin your creation:

Time to Spring Forward, Don't Let Your Computers Fall Behind

Daylight-saving time is starting three weeks earlier this year, but many computers don't know it yet. In August of 2005, the United States Congress passed the Energy Policy Act, which makes daylight saving time (DST) start three weeks earlier and end one week later.

The law goes into effect this year, which means we will all “spring forward” our clocks at 2:00 A.M. on the second Sunday in March (March 11, 2007).

If you use a recent version of the Windows operating system, you know that normally you don't have to manually change the time for DST. The operating system does it for you. Even though these versions of Windows are smart enough to know about DST, they're not smart enough to know about the Energy Policy Act, so you'll have to install an update that will make the change.

The only exception for this is Windows Vista. If you buy a new computer that runs Windows Vista, the updates are already installed.

Need help? Call Concerto Networks for a Free Consultation at 866.482.6623 or contact us online here. You can learn how to update your PC to make the change here. You can also visit Microsoft's Help Center directly, here.

Dealing with Loss

Accidents do happen. What do you do when you spill a full cup of coffee all over your laptop and suddenly it won't turn back on? Is all hope of ever seeing your files and treasured photos lost? Well, lucky for you there is an answer. Read an article from Inc. Magazine describing one couple's experience when their laptop, with all their financial data on it, was on their boat when it sank and how they got their data back, here.

Need our help? Our partner, Drive Savers can help in your time of need, ask us how by calling Concerto Networks for a Free Consultation and 10% off Drive Savers data recovery offerings at 866.482.6623 or contact us online here.

Technology Watch

Microsoft released late last year the next version of their web browser, Internet Explorer 7. The new version promises to make your journey through the online world easier and more secure. But as some of you who have made the upgrade are aware, it looks a little different and may have you asking a few "how to" questions. Microsoft offers information and training on their website, Internet Explorer 7 at a glance. One obvious change is the multiple tabs for viewing, this allows you to easily flip between searches all within in the same window. Click here to see the highlighted advantages of Internet Explorer 7.

To find out which version of Internet Explorer you have installed on your computer, simply click "About Internet Explorer" on the "Help" menu when you have a browser window open. The product and version information is displayed in the dialog box that appears. To upgrade your version of Internet Explorer, click here.

There are also some great add-ons for the new version of Internet Explorer, such as parental controls and online protection tools such as RoboForm, which allows you to securely store all of your passwords in 1 location eliminating the need to memorize hundreds of logins and passwords.

We can help your business with upgrades and advice, Contact us Today.

Say "Goodbye" to hourly rates™ with our new Simple Office™ Support plans.

Tell a friend about Concerto Networks

About Concerto Networks® 

Concerto Networks, Inc. is an international franchise business providing professional, consistent-quality computer and business technology solutions to small- and medium-sized businesses (SMBs). Concerto Networks goes beyond simple troubleshooting and repair, providing the same holistic approach to IT support and director level management enjoyed by large companies, while offering significant savings and value to SMBs. The company's model is to build an international business technology solutions network with the expertise, processes, systems and support necessary to provide superlative service to SMBs. Franchises are independently owned and operated by experienced business and technology professionals.

To ensure future delivery add enewsletter@concertonetworks.com

to your address book, safe sender list or buddy list.

© 2002-2007 Concerto Networks, Inc. All rights reserved. Concerto Networks, Simple Office and Welcome to the Simple Office are registered trademarks of Concerto Networks, Inc. All other marks are property of their respective companies.